How do I return an order?
Sign into your Client Account, go to Order History and Details and click `Details` next to the order you wish to return/ exchange. Select the item(s) and click Request a Return.
You will receive an email with your return/ exchange confirmation.
Put the item you wish to return / exchange along with other branded packaging accessories (hanger & garment bag) in the original box or similar one. Please make sure the garment still has its seals and tags and has no signs of wear/ alter/ wash.
Place the Air Waybill label on your package along with the Return Proforma Invoice – completed with the corresponding details. Sign the documents.
Book your pick-up courier by calling local DHL.
RETURN FEES:
USA & THE REST OF THE WORLD: $ 95 per dress. US citizens are required by law to provide their ITN/EIN number for orders higher than $ 2500.
EUROPE (European Union): 55 EUR
ROMANIA: FREE