How is my order confirmed and processed?


You will receive an order confirmation to your e-mail address once the order has been placed successfully. 

Only, and only after our customer service team has confirmed your selection of product, respective pricing and applicable shipping conditions, is your order considered CONFIRMED.

We process and ship orders Mondays through Fridays, during business hours (10AM to 6PM, GMT +2). International orders placed after 1:00 PM (GMT+2H) will be processed starting the following day. All orders will be processed and shipped in 1-15 business days, depending on the items selected, adding another 1-2 business days for European deliveries or 3-7 business days for worldwide deliveries.

Please note that we do not ship on Saturdays, Sundays or holidays. International orders are subject to customs clearance, which may cause delays beyond provided delivery estimates.