Payment

How do I pay? Which payment methods do you accept?

You may pay your order at marialuciahohan.com via credit / debit card (Visa, Mastercard, American Express) through Stripe.

The currencies showcased on our website are USD & EUR. Europe-based clients pay in EUR. For the rest of the world prices are shown in USD.

Is it safe to pay online? 

We use Secure Sockets Layer ("SSL") technology to protect the transmission over the Internet of your payment card data. You can check the security of your connection by looking at the URL line of your browser. When accessing a secure site, the first characters of the site address change from "http" to "https." If you are using a web browser or firewall that does not permit communications through secure sites, you will not be able to make purchases on the Site.

Antifraud system

  • 3-D Secure Vendor & Shopper Protection
  • Expert Fraud Checking System
  • Automatic filters for suspicious transactions
  • Suspicious transactions manual checking
  • Secure Order Page Hosting
  • Notification for fraudulent online transaction attempts

Is my credit card info saved? 

We do not store any of your credit card information on our website. 

I live outside the EU. Do I still have to pay VAT?

Yes. Final purchase price for orders shipped outside the EU will be calculated with local VAT at checkout. Please note, that duties for your country will be applied and invoiced separately through our carrier. 

All shipments destined for countries outside the European Union, as required by Customs regulations, are accompanied by an invoice declaring the value of the merchandise.

Do I have to pay custom duties and taxes if my order is shipped outside to EU?

We ship to EU & USA on a DDP (Delivery Duty Paid) basis. This means that all relevant import taxes and duties are included in the product price. If a DDU (Delivery Duty Unpaid) destination of shipment is selected, product prices displayed are exclusive of all taxes and duties. Thus, for all shipping destinations, excluding the EU & USA, customs duties and taxes are applicable. It is your responsibility, as recipient, to pay these charges on delivery. The amount of customs duties and eventual sales taxes are subject to each country's imports policy. Please consult your local authorities for more details. 

What are your shipping rates?

We provide international free shipping. Except for local tax and delivery customs duties, depending on the destination, it's on us, not on you!

However, international returns are not free of charge. Please read our Returns and Exchanges section in order to find out all the details.

How much are the custom duties and taxes for my order?

All prices are final and include shipping. The custom duties and taxes are to be borne by the client (Excluding USA). The prices of custom duties and taxes are set by your local customs. You should contact them directly.

We ship exclusively with DHL. Maria Lucia Hohan bears the transportation risk and the responsibility of sound delivery by the carrier. We ship internationally to over 50 countries.

The delivery period to countries that impose customs duty is 4 to 6 business days.