WE DO NOT ACCEPT RETURNS, EXCHANGES OR PRICE ADJUSTMENTS FOR FINAL SALE ITEMS OR ITEMS BOUGHT FROM THE ARCHIVE SALE 

Because we want you to look and feel great in our creations, they are designed to fit as well as possible by incorporating adjustable elements, such as the straps and the lace-up backs. 

If you are unsure of the size you need, you can always consult with our Customer Care team. Please contact us on Whatsapp +40 728 922 288 or via e-mail [email protected] – we would love to assist you in finding the perfect size for your silhouette!

In case the item you purchased does not fit you well, you can return or exchange it within 14 business days of receipt. 

If you are in-between sizes and wish to ensure the perfect fit, you can opt for a made-to-measure dress. Made-to-measure items cost 500 EUR / 550 USD / 1500 LEI more than the prices shown on our website and are non-returnable. Crafting a made-to-measure product takes 7 days. Our standard sizes range from 34-46. We create sur mesure within this range.

Items made in custom colors cost 500 EUR / 550 USD / 1500 LEI more than the prices shown on our website and are non-returnable.

Because of high demand some styles/sizes are sold out but they are available to pre-order with a delivery term of 45 days. We offer you the option to prioritize production to 10 days for a fee of 550 EUR / 600 USD / 2500 LEI. Pre-orders cannot be returned after more than 14 days. Please note the expedited shipping service fee is non-refundable in case of return. 

RETURN FEES:

USA & THE REST OF THE WORLD: $ 95 per item. US citizens are required by law to provide their ITN/EIN number for orders higher than $ 2500. 

EUROPE (European Union): 55 EUR per item

ROMANIA: FREE

An order that has been shipped but the recipient refuses to have delivered will be returned. For such a situation, we will deduct from the refund 10% off the price of the order.

MARIALUCIAHOHAN.com will only accept returns on non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached and in its original packaging, with hanger and garment bag included. If the return parcel does not include the brand's original packaging an additional 19 Euro / $ 19 fee will be deducted from your refund.  Upon receipt of an order without tags please notify us immediately. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

In case of a returned item that is not in its original condition, 30% off the price of the item will be deducted from the refund. 

The refunds should appear on your bank statement in up to 14 business days (how long depends on your card issuer).

Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. This process may take up to 7 days from the date of your return. Please note that the customer is allowed to exchange an item for a different size or style, only once.   

The merchandise must be returned along with the Return Proforma invoice signed in 5 copies after downloading it from your client account, along with the Return airway bill. 

The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order. We are not responsible for damaged or lost packages that are NOT shipped via DHL. We are not bound to cover any shipping costs that are not provided by DHL.

Return merchandise will be prepared as indicated in your client account after which we advise you contact directly your DHL courier to pick up the package.

Sign into your Client Account, go to Order History and Details and click `Details` next to the order you wish to return/ exchange. Select the item(s) and click Request a Return.

You will receive an email with your return/ exchange confirmation.

Put the item you wish to return / exchange along with other branded packaging accessories (hanger & garment bag) in the original box or similar one. Please make sure the garment still has its seals and tags and has no signs of wear/ alter/ wash.

Place the Air Waybill label on your package along with the Return Proforma Invoice – completed with the corresponding details. Sign the documents. 

Book your pick-up courier by calling local DHL.

RETURN FEES:

USA & THE REST OF THE WORLD: $ 95 per item. US citizens are required by law to provide their ITN/EIN number for orders higher than $ 2500. 

EUROPE (European Union): 55 EUR per item

ROMANIA: FREE

Yes, please see our Returns and Exchanges policy. You will be, however, asked to pay for the return shipping of the first item. The shipping cost for Europe (EU & non EU) is 55 EUR, while for the USA and the rest of the world it is $95. 

When all requirements have been met, we will initiate the refund for the cost of the product(s), minus the shipping fee of 55 EUR (if you are in Europe) or $ 95 if you are in the USA or the rest of the world, or any other extra services that may have applied to your order. Should you fail to meet any of these requirements, you will be notified by e-mail and the merchandise may be returned to you. We are, however, not responsible for any additional shipping costs. Should you refuse to accept the returned merchandise, we reserve the right to keep the item and the corresponding amount that was paid.

A time frame of anywhere between 10-14 days should be calculated for the receipt of your returned merchandise and the moment we initiate the return/refund process. The refund time frame depends on the credit card used or bank policy. Please note that the refund will only be issued to the credit card used for the order. Please note that shipping costs will not be refunded. 

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).

For any further questions regarding our RETURNS AND EXCHANGES, please contact us at [email protected]